Last updated on Mar 26, 2024
- All
- IT Services
- Technical Support
Powered by AI and the LinkedIn community
1
Check for updates
2
Repair your PowerPoint
3
Disable add-ins
4
Start PowerPoint in safe mode
5
Contact Microsoft support
6
Here’s what else to consider
If you use Microsoft PowerPoint for presentations, you may encounter a situation where the program won't open or crashes unexpectedly. This can be frustrating and inconvenient, especially if you have a deadline or an important meeting. Fortunately, there are some common troubleshooting steps you can try to fix the problem and get your PowerPoint working again.
Top experts in this article
Selected by the community from 9 contributions. Learn more
Earn a Community Top Voice badge
Add to collaborative articles to get recognized for your expertise on your profile. Learn more
- Edinaldo Oliveira Technical Support Engineer MS365 and Azure at SERPRO | Cloud Computing | Microsoft 365 | MCT | Solution Architecture |… 1
- Syed Rizvi Security Engineer | LinkedIn Top Voice | SSCP Certified | Passionate About Protecting Critical Infrastructure 1
1 Check for updates
One of the first things you should do is check for updates for your PowerPoint and Windows operating system. Updates can improve the performance and stability of your software, as well as fix any bugs or glitches that may cause it to malfunction. To check for updates, go to the File tab in PowerPoint and select Account. Then, click on Update Options and choose Update Now. Alternatively, you can go to the Settings app in Windows and select Update & Security. Then, click on Check for updates and install any available ones.
Help others by sharing more (125 characters min.)
- Melodie Beveridge
- Report contribution
Thanks for letting us know! You'll no longer see this contribution
I usually start by:1. Rebooting system2. Verify there is valid MS account3. Determine if the software is installed or if O365 is being used4. Clear Event Logs
UnhelpfulLike Like Celebrate Support Love Insightful Funny - Edinaldo Oliveira Technical Support Engineer MS365 and Azure at SERPRO | Cloud Computing | Microsoft 365 | MCT | Solution Architecture | Windows Server | Infrastructure | SecurityEngineer
- Report contribution
Thanks for letting us know! You'll no longer see this contribution
Verificar se há atualizações é uma etapa importante para garantir o bom funcionamento do seu sistema operacional e do software, como o PowerPoint. As atualizações geralmente trazem melhorias de desempenho, correções de bugs e aprimoramentos de segurança. No PowerPoint, você pode verificar as atualizações indo para a guia "Arquivo", selecionando "Conta" e, em seguida, "Opções de atualização" e "Atualizar agora". No Windows, você pode acessar as configurações, selecionar "Atualização & Segurança" e clicar em "Verificar se há atualizações". Certifique-se de instalar quaisquer atualizações disponíveis para garantir uma experiência de uso suave e segura.
Translated
UnhelpfulLike Like Celebrate Support Love Insightful Funny
Load more contributions
2 Repair your PowerPoint
Another possible solution is to repair your PowerPoint installation. This can help resolve any corrupted or missing files that may prevent the program from opening or running properly. To repair your PowerPoint, go to the Control Panel and select Programs and Features. Then, find Microsoft Office in the list of installed programs and right-click on it. Choose Change and then select Online Repair or Quick Repair. Follow the instructions on the screen and restart your computer when the process is done.
Help others by sharing more (125 characters min.)
- Syed Rizvi Security Engineer | LinkedIn Top Voice | SSCP Certified | Passionate About Protecting Critical Infrastructure
- Report contribution
Thanks for letting us know! You'll no longer see this contribution
If PowerPoint won't open, try repairing the software. This scans for errors and missing components, fixing them automatically. It's like giving your PowerPoint a tune-up to ensure it's running smoothly. For instance, after updating your OS, if PowerPoint stops working, repairing the installation can resolve compatibility issues. Access Control Panel, locate Microsoft Office, and choose repair. This quick fix often resolves issues without reinstalling the entire suite.
UnhelpfulLike Like Celebrate Support Love Insightful Funny 1 - Edinaldo Oliveira Technical Support Engineer MS365 and Azure at SERPRO | Cloud Computing | Microsoft 365 | MCT | Solution Architecture | Windows Server | Infrastructure | SecurityEngineer
- Report contribution
Thanks for letting us know! You'll no longer see this contribution
Reparar a instalação do PowerPoint pode ser uma solução eficaz para resolver problemas de funcionamento do programa. Para isso, acesse o Painel de Controle do seu computador e selecione a opção "Programas e Recursos". Em seguida, localize o Microsoft Office na lista de programas instalados, clique com o botão direito sobre ele e escolha a opção "Alterar". Dentro do assistente de configuração do Office, selecione a opção de reparo online ou reparo rápido e siga as instruções na tela para concluir o processo. Após o reparo, reinicie o computador para aplicar as alterações. Isso pode ajudar a corrigir quaisquer problemas que estejam impedindo o PowerPoint de funcionar corretamente.
Translated
UnhelpfulLike Like Celebrate Support Love Insightful Funny 1
3 Disable add-ins
Sometimes, add-ins can interfere with the normal functioning of PowerPoint and cause it to crash or freeze. Add-ins are extra features or tools that you can install to enhance your PowerPoint experience, such as templates, animations, or plug-ins. However, they can also conflict with the program or each other and create problems. To disable add-ins, go to the File tab in PowerPoint and select Options. Then, click on Add-Ins and select COM Add-ins from the drop-down menu. Then, uncheck any add-ins that you don't need and click OK.
Help others by sharing more (125 characters min.)
- Edinaldo Oliveira Technical Support Engineer MS365 and Azure at SERPRO | Cloud Computing | Microsoft 365 | MCT | Solution Architecture | Windows Server | Infrastructure | SecurityEngineer
- Report contribution
Thanks for letting us know! You'll no longer see this contribution
Desativar suplementos pode ser uma solução eficaz para resolver problemas de travamento ou congelamento no PowerPoint. Para fazer isso, vá até a guia "Arquivo" no PowerPoint e selecione "Opções". Em seguida, clique em "Suplementos" e escolha "Suplementos COM" no menu suspenso. Desmarque os suplementos que você não precisa ou suspeita que estejam causando problemas e clique em "OK" para aplicar as alterações. Isso pode ajudar a evitar conflitos e melhorar o desempenho geral do PowerPoint.
Translated
UnhelpfulLike Like Celebrate Support Love Insightful Funny
4 Start PowerPoint in safe mode
If none of the above steps work, you can try starting PowerPoint in safe mode. Safe mode is a diagnostic mode that allows you to open the program without loading any add-ins, extensions, or customizations. This can help you identify if the problem is caused by any of these factors or by the program itself. To start PowerPoint in safe mode, press and hold the Ctrl key while launching the program. You will see a message asking if you want to start in safe mode. Click Yes and see if the program opens and works normally.
Help others by sharing more (125 characters min.)
- Edinaldo Oliveira Technical Support Engineer MS365 and Azure at SERPRO | Cloud Computing | Microsoft 365 | MCT | Solution Architecture | Windows Server | Infrastructure | SecurityEngineer
- Report contribution
Thanks for letting us know! You'll no longer see this contribution
Se as soluções anteriores não resolverem o problema, você pode tentar iniciar o PowerPoint no modo de segurança. Isso permite que o programa seja aberto sem carregar suplementos, extensões ou personalizações, facilitando a identificação de problemas causados por esses elementos. Para iniciar o PowerPoint no modo de segurança, mantenha pressionada a tecla Ctrl enquanto abre o programa. Quando solicitado, confirme que deseja iniciar no modo de segurança. Isso pode ajudar a determinar se o problema persiste mesmo sem os suplementos ativados.
Translated
UnhelpfulLike Like Celebrate Support Love Insightful Funny
5 Contact Microsoft support
If all else fails, you can contact Microsoft support for further assistance. They can help you troubleshoot the issue and provide you with more advanced solutions or alternatives. You can contact Microsoft support through their website, phone, chat, or email. You will need to provide them with some information about your PowerPoint version, operating system, error messages, and steps you have tried so far. They will guide you through the process and try to resolve the problem as soon as possible.
Help others by sharing more (125 characters min.)
- Edinaldo Oliveira Technical Support Engineer MS365 and Azure at SERPRO | Cloud Computing | Microsoft 365 | MCT | Solution Architecture | Windows Server | Infrastructure | SecurityEngineer
- Report contribution
Thanks for letting us know! You'll no longer see this contribution
Se todas as soluções anteriores falharem em resolver o problema, é recomendável entrar em contato com o suporte da Microsoft para obter assistência adicional. Eles têm recursos e conhecimentos especializados para lidar com problemas mais complexos e podem oferecer soluções avançadas. Você pode contatá-los através do site da Microsoft, por telefone, bate-papo ou e-mail. Certifique-se de fornecer detalhes precisos sobre sua versão do PowerPoint, sistema operacional e quaisquer mensagens de erro que você esteja enfrentando. O suporte técnico irá guiá-lo através do processo de resolução de problemas e trabalhar para encontrar uma solução para o seu problema.
Translated
UnhelpfulLike Like Celebrate Support Love Insightful Funny
6 Here’s what else to consider
This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?
Help others by sharing more (125 characters min.)
-
- Report contribution
Thanks for letting us know! You'll no longer see this contribution
Check File Compatibility: Ensure that the PowerPoint file you're trying to open is compatible with your version of PowerPoint. Sometimes, attempting to open files created in newer versions of PowerPoint with an older version of the software can lead to compatibility issues. Try opening the file on a different computer with a newer version of PowerPoint or use a file conversion tool to save it in a compatible format.
UnhelpfulLike Like Celebrate Support Love Insightful Funny
Technical Support
Technical Support
+ Follow
Rate this article
We created this article with the help of AI. What do you think of it?
It’s great It’s not so great
Thanks for your feedback
Your feedback is private. Like or react to bring the conversation to your network.
Tell us more
Tell us why you didn’t like this article.
If you think something in this article goes against our Professional Community Policies, please let us know.
We appreciate you letting us know. Though we’re unable to respond directly, your feedback helps us improve this experience for everyone.
If you think this goes against our Professional Community Policies, please let us know.
More articles on Technical Support
No more previous content
- What do you do if your feedback is unintentionally hurtful in a professional setting? 2 contributions
- What do you do if you're struggling to troubleshoot technical issues during your internship? 1 contribution
- What do you do if non-technical individuals struggle to understand technical information during an interview? 19 contributions
- What do you do if your response to failure in a technical support role is causing more harm than good?
- What do you do if your technical support business is struggling to develop essential skills?
No more next content
Explore Other Skills
- IT Strategy
- System Administration
- Cybersecurity
- Software Project Management
- IT Consulting
- Search Engines
- IT Operations
- Data Management
- Information Security
- Information Technology
More relevant reading
- Administrative Assistance How can you link to other slides, files, or websites in PowerPoint using hyperlinks?
- Office Administration What file format should you use for non-Microsoft Office users?
- Web Conferencing How do you customize your online PowerPoint annotation settings and preferences?
- Computer Literacy What are the best ways to create dynamic and professional PowerPoint slides?
Help improve contributions
Mark contributions as unhelpful if you find them irrelevant or not valuable to the article. This feedback is private to you and won’t be shared publicly.
Contribution hidden for you
This feedback is never shared publicly, we’ll use it to show better contributions to everyone.
